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Overnight Prints guarantees your satisfaction, or we will gladly reprint your order or provide compensation. |
Overnight Prints is proud of its products and we know that you will be just as proud to pass them out, mail them, or use them to represent your business. It is that reason that allows us to offer a satisfaction guarantee. We use the thickest stock in the industry along with the highest level of CMYK printing available to the general public.
On the off chance you are not satisfied with your product, contact our Customer Care department either by phone or email service@overnightprints.de 24 hours a day, 7 days a week.
Please be aware that due to the nature of four-color (CMYK) printing, we cannot print every color available on a computer monitor. Monitors show colors in RGB format while printing uses CMYK colors. Many of the colors you see on your monitor do not exist in printed color. By designing in CMYK colors, your colors are more likely to print to your satisfaction. We do not color match; instead, we offer the industry standard in "pleasing color" and will make any reasonable adjustments to help correct submitted files. If Overnight Prints cannot correct the file or reprint to "pleasing color" standards, then we will issue an Return Merchandise Authorization (RMA) and determine compensation once the product is returned.
While Overnight Prints takes every precaution to make sure there are no errors on your products, we do not check for spelling or grammar, nor do we censor. We hope you have a wonderful experience with our website and our products are everything you are looking for, however we understand sometimes errors occur by either us or you.
Overnight Prints is responsible for improper cutting, color drift, printing delays, and printing quality. The customer is responsible for files without full bleed or with incorrect color selection, incorrect resolution, incorrect file dimensions, visible crop marks, incorrect card orientation, and spelling or grammar errors. These errors are not a valid reason for reprint or compensation and are not covered by this guarantee.
You can always send your file in to our File Help department if you are unable to correct these issues yourself, a complimentary service offered by Overnight Prints. This is especially beneficial for those customers uploading their files as often simple mistakes are made that could deem your product uncovered by this guarantee. Our Customer Care team and our File Help team are ready and waiting to help you with your files, place an order and track your package to your door.
Please read the Terms Of Service before ordering as it may help answer any questions you might have, and our guarantee is governed by the Terms of Service. Before Printing it may be beneficial to read some of our guides. Below are links to useful information.